HomeSearch MarketingHospitality & Tourism
Hospitality & Tourism
Search Marketing for Hospitality & Tourism
VKNG Digital is a specialist digital marketing agency dedicated to hospitality and tourism businesses including hotels, restaurants, visitor attractions, activity providers, and tourism organisations. Our combination of industry expertise, proven strategies, cutting-edge technology, and genuine partnership approach delivers measurable revenue growth that transforms business performance.
Free Consultation
Transform Your Hospitality Business with Strategic Digital Marketing That Fills Tables, Rooms & Experiences
In the competitive world of hospitality and tourism, standing out from the crowd isn’t just desirable—it’s essential for survival and growth. VKNG Digital specialises exclusively in digital marketing for hotels, restaurants, visitor attractions, activity providers, event venues, and tourism businesses, combining deep industry expertise with cutting-edge marketing strategies to create campaigns that don’t just generate awareness—they drive bookings, increase revenue, and build sustainable growth for your business.
Whether you’re a boutique hotel seeking to increase direct bookings and reduce OTA dependency, a restaurant wanting to fill tables during quieter periods, a visitor attraction looking to boost ticket sales, an activity provider aiming to capitalise on experience tourism growth, or a destination management organisation promoting an entire region, our specialist hospitality and tourism marketing transforms your digital presence into a powerful revenue-generating engine.
Why Hospitality & Tourism Businesses Choose VKNG Digital
The hospitality and tourism industry faces unique digital marketing challenges that generic agencies simply don’t understand. Seasonal fluctuations, dependency on reviews and reputation, OTA commission structures, weather-dependent demand, complex booking funnels, mobile-first booking behaviour, visual storytelling requirements, and the need for immediate conversion optimisation—these aren’t just considerations, they’re fundamental to success.
VKNG Digital isn’t another generalist agency trying to apply one-size-fits-all strategies to your unique business. We live and breathe hospitality and tourism marketing, understanding the nuances that separate thriving businesses from struggling ones in this dynamic industry.
The VKNG Digital Difference
Industry-Specific Expertise, Not Generic Solutions
We don’t just understand digital marketing—we understand hospitality and tourism. We know the difference between RevPAR and ADR, understand attribution in multi-touch booking journeys, recognise the impact of metasearch on your channel mix, appreciate the psychology of experience booking, and understand how weather, events, and seasonality affect your demand patterns. This industry expertise informs every strategy we develop and every campaign we execute.
Revenue-Focused, Not Just Awareness
Many agencies focus on vanity metrics—impressions, reach, followers—that don’t pay your bills or fill your rooms and tables. We focus obsessively on metrics that matter: direct bookings, reservation values, occupancy rates, RevPAR growth, table turns, average spend per cover, ticket sales, conversion rates, and ultimately, profitable revenue growth. Every strategy is designed with revenue impact in mind.
Complete Transparency, Partnership Approach
We believe successful hospitality marketing requires genuine partnership, not vendor relationships. You’ll receive complete access to all platforms, comprehensive monthly reporting showing exactly where your budget goes and what results it generates, regular strategy consultations, and honest guidance even when it means recommending against spending that benefits us but not you. We succeed when you succeed—it’s that simple.
Data-Driven Decision Making
The hospitality industry generates tremendous data—booking patterns, channel performance, guest demographics, seasonal trends, competitive pricing, review sentiment—yet most businesses fail to leverage this insight effectively. We integrate your existing data with marketing performance, creating a comprehensive view that enables genuinely intelligent, profitable decision-making rather than guesswork and hope.
Our happy customers
We’ve helped hundreds of businesses grow online
We strongly believe we’re Lancashire’s Best Hospitality & Tourism Search Marketing Agency – but don’t take our word for it, here are some of our many happy clients…

Paul Ashcroft
Northern 92
“VKNG Digital understood our brand, audience, and how to reach potential clients effectively. Their strategic approach to content creation, SEO, and targeted advertising has genuinely transformed our business.
If you’re looking to seriously grow your client base and establish a strong digital presence, we couldn’t recommend them more highly. They’ve been instrumental in taking Northern 92 to the next level.”

Brad Pounder
Boss Cleaning Specialists
“The impact on our bottom line has been significant. Our client base has expanded considerably, with new contracts from warehouses, manufacturing facilities, and commercial properties that found us online.
We’ve had to take on additional staff to handle the increased workload, and our revenue has grown substantially.”

Karl Michelin
Guilt Trip Coffee
“VKNG Digital’s results speak for themselves. Our subscriber base has grown exponentially, we’ve seen a significant increase in customer retention, and our brand is now recognised as a premium player in the specialty coffee market.
We’ve expanded our product range to meet demand and are now shipping nationwide to an ever-growing community of coffee lovers.”
DIGITAL DOMINANCE DELIVERED
Our Proven Hospitality Marketing Process
1
Discovery & Strategic Planning
Comprehensive Business Analysis
We begin by thoroughly understanding your business: property type and positioning, target markets and guest demographics, unique selling propositions, competitive set analysis, seasonal patterns and demand fluctuations, current marketing performance and attribution, booking channel mix and dependencies, pricing strategy and revenue management, and long-term growth objectives.
Market & Competitive Research
We analyse your competitive landscape, identify underserved opportunities, research seasonal search patterns, evaluate competitor marketing strategies, assess review sentiment across properties, and identify positioning gaps you can exploit.
Goal Setting & KPI Definition
We establish clear, measurable objectives: direct booking percentage targets, revenue per available room (RevPAR) goals, average daily rate (ADR) improvements, occupancy rate targets, restaurant covers and average spend, attraction ticket sales, booking conversion rates, and return on marketing investment thresholds.
Budget Allocation Strategy
We develop intelligent budget distribution across channels based on expected return, seasonal demand patterns requiring flexibility, testing budgets for new initiatives, and contingency reserves for opportunities or threats.
2
Implementation & Launch
Platform Setup & Integration
We implement comprehensive tracking across booking engines, reservation systems, and marketing platforms, conversion tracking for all booking sources, call tracking for telephone reservations, Google Analytics 4 with enhanced e-commerce, channel attribution modelling, and competitive rate monitoring systems.
Content Development
We create compelling marketing assets including advertisement copy variations, landing page content, email templates, social media content calendars, blog posts and destination guides, and visual content guidelines.
Campaign Launch
We execute phased rollout testing channels and messages, quality assurance ensuring tracking accuracy, baseline performance establishment, and initial optimisation based on early data.
3
Ongoing Management & Optimisation
Daily Performance Monitoring
Our team monitors campaigns daily, analysing booking patterns, channel performance, conversion rates, cost per acquisition, return on ad spend, competitive positioning, and review sentiment shifts.
Continuous Testing & Refinement
We systematically test messaging variations, offer structures and pricing, audience segments, creative approaches, landing page elements, and promotional timing, implementing winning variations to compound performance improvements.
Seasonal Strategy Adjustment
We adapt to changing demand with seasonal budget reallocation, weather-responsive messaging, event-based campaigns, holiday promotional planning, and shoulder season stimulation tactics.
Reputation Monitoring & Response
We provide daily review monitoring, timely response management, sentiment trend analysis, competitor comparison, and improvement opportunity identification.
4
Reporting & Strategic Consultation
Comprehensive Monthly Reporting
You’ll receive detailed reports showing booking volume and revenue by source, channel performance and ROI, website traffic and conversion rates, social media engagement and reach, review volume and average ratings, campaign performance versus goals, competitive position analysis, and strategic recommendations.
Quarterly Strategy Reviews
Every quarter we conduct comprehensive reviews examining long-term trends, competitive dynamics, emerging opportunities, channel mix optimisation, content performance, and strategic pivots to maintain competitive advantage.
Annual Planning Sessions
We develop comprehensive annual strategies including seasonal promotional calendar, budget allocation across channels, new initiative identification, technology upgrade planning, and long-term growth roadmapping.
Comprehensive Digital Marketing Services for Hospitality & Tourism
Search Engine Marketing (PPC) for Hospitality
Google Ads for Hotels & Accommodation
Drive high-intent travellers directly to your booking engine, bypassing expensive OTAs and maximising profitable direct bookings. We create sophisticated search campaigns targeting guests in your key feeder markets, remarketing campaigns recapturing abandoning bookers, Google Hotel Ads appearing in travel searches, Performance Max campaigns reaching guests across Google’s entire ecosystem, and metasearch campaigns on Trivago, TripAdvisor, and Google Hotel Search. Our strategies focus on reducing OTA dependency, improving direct booking percentages, and maximising revenue whilst maintaining healthy distribution balance.
Restaurant & Dining PPC Campaigns
Fill tables during shoulder periods, promote special events, drive lunchtime traffic, and capture last-minute diners actively searching for restaurants. We develop time-of-day campaigns aligning with meal periods, day-of-week strategies capitalising on weekend demand or building midweek traffic, special occasion campaigns for Valentine’s Day, Mother’s Day, Christmas, and New Year, cuisine-specific campaigns targeting food preferences, and location-based campaigns capturing nearby searchers. Integration with reservation platforms like OpenTable, Resy, or TheFork ensures seamless booking experience.
Attraction & Experience Marketing
Boost ticket sales, increase advance bookings, promote seasonal events, and capture tourist demand throughout the year. We create campaigns targeting tourists planning visits weeks or months ahead, last-minute campaigns capturing spontaneous day-trippers, family audience campaigns during school holidays, special exhibition or event promotions, and group booking campaigns for corporate events or educational visits. Dynamic pricing integration ensures campaign profitability across demand periods.
Activity & Adventure Tourism PPC
Generate bookings for outdoor activities, adventure experiences, tours, and guided experiences. We develop weather-responsive campaigns adjusting to conditions, seasonal activity campaigns promoting relevant experiences, skill-level targeting reaching appropriate audiences, equipment rental promotions, and gift experience campaigns during key gifting periods.
Search Engine Optimisation (SEO) for Hospitality
Hotel & Accommodation SEO
Reduce long-term dependence on expensive OTAs by building strong organic visibility for direct bookings. We implement comprehensive technical SEO ensuring fast loading, mobile optimisation, and schema markup for hotels, local SEO dominating searches in your destination, content marketing attracting travellers researching your area, link building from travel publishers and destination sites, and review optimisation leveraging guest feedback to strengthen rankings. Long-term SEO investment reduces customer acquisition costs significantly whilst building brand authority.
Restaurant SEO & Local Search
Appear prominently when hungry diners search for restaurants in your area. We optimise Google Business Profile with compelling photos, accurate information, and review management, implement local SEO ranking for neighbourhood and cuisine searches, create content targeting food enthusiasts and dietary requirements, build citations across dining directories and review sites, and optimise for voice search capturing spoken queries. Strong local SEO generates consistent, cost-effective diners week after week.
Attraction & Experience SEO
Build long-term organic visibility for tourists planning visits to your region. We create comprehensive destination content, implement seasonal landing pages optimised for different times of year, develop activity-specific content pages, optimise for long-tail informational queries, and build authoritative backlinks from tourism organisations, travel bloggers, and media publications.
Social Media Marketing for Hospitality
Instagram Marketing for Visual Storytelling
Hospitality is inherently visual—stunning accommodations, beautifully presented dishes, breathtaking experiences, happy guests creating memories. Instagram provides the perfect platform for visual storytelling that inspires bookings. We develop content strategies showcasing your property, food, experiences, and satisfied guests, influencer partnerships amplifying reach to relevant audiences, Instagram Shopping enabling direct booking links, Stories and Reels capturing attention with engaging video content, and user-generated content campaigns encouraging guests to share their experiences.
Facebook Advertising for Targeted Reach
Facebook’s sophisticated targeting enables reaching travellers based on location, interests, behaviours, and travel intent. We create awareness campaigns building recognition in key markets, consideration campaigns showcasing offerings to interested audiences, conversion campaigns driving direct bookings with compelling offers, remarketing campaigns recapturing website visitors, and seasonal promotions capitalising on holiday periods and special occasions.
TikTok Marketing for Younger Travellers
TikTok’s explosive growth and highly engaged younger demographic creates opportunities for hospitality businesses targeting millennials and Gen Z. We develop authentic, entertaining content showcasing personality and unique experiences, trending audio and format utilisation maximising organic reach, influencer collaborations, and paid campaigns reaching travellers planning their next adventure.
LinkedIn Marketing for Business Travel & Events
For hotels targeting business travellers, conference facilities, or corporate events, LinkedIn provides access to decision-makers. We create thought leadership content, promote meeting and event facilities, target specific industries and job roles, and showcase business amenities and services.
Content Marketing & Brand Storytelling
Destination Guides & Travel Content
Position your business as the expert in your destination whilst capturing high-intent organic traffic. We create comprehensive destination guides, seasonal activity recommendations, insider tips and hidden gems, event calendars and what’s on guides, and travel planning resources that establish authority and generate bookings.
Food & Dining Content
For restaurants and food-focused venues, compelling content drives discovery and desire. We develop recipe features and chef insights, seasonal menu previews, ingredient sourcing stories, wine and beverage pairing guides, and behind-the-scenes kitchen stories that build anticipation and drive reservations.
Experience Marketing & Storytelling
Help potential guests visualise their experience before booking. We create immersive written content, video storytelling, guest testimonials and reviews, day-in-the-life narratives, and seasonal experience guides that reduce booking hesitation and increase conversion.
Reputation Management & Review Marketing
Review Generation Strategy
Positive reviews directly impact bookings, with 93% of travellers influenced by reviews. We implement automated review request systems, multi-platform review collection, incentive programmes encouraging feedback, and follow-up sequences maximising review volume across Google, TripAdvisor, Booking.com, and industry-specific platforms.
Review Response Management
Every review—positive or negative—requires appropriate response demonstrating care and professionalism. We provide review monitoring and alert systems, response templates maintaining brand voice, negative review management protecting reputation, competitive review analysis, and sentiment tracking identifying improvement opportunities.
Review Leveraging for Marketing
Convert glowing reviews into marketing assets through testimonial showcase on website and social media, review-based advertisement creative, case studies from exceptional experiences, and third-party validation in email campaigns and sales materials.
Website Design & Conversion Optimisation
Direct Booking Engine Optimisation
Your website must convert browsers into bookers efficiently, reducing dependency on commission-heavy OTAs. We implement rate parity monitoring, compelling booking engine design, simplified booking funnels reducing abandonment, mobile-first responsive design, trust signals and urgency messaging, abandoned booking recovery, and multivariate testing continuously improving conversion rates.
Visual Design & Photography
First impressions are formed in milliseconds. We ensure professional photography showcasing your property authentically, video content bringing experiences to life, virtual tours enabling remote exploration, seasonal imagery reflecting current offerings, and consistent brand identity creating recognition and trust.
Technical Performance & Speed
Slow websites lose bookings to faster competitors. We implement performance optimisation, image compression without quality loss, caching strategies, CDN implementation for global visitors, and mobile speed optimisation capturing on-the-go bookings.
Metasearch & OTA Management
Strategic Channel Management
Balance direct bookings with OTA presence for optimal revenue. We provide metasearch optimisation on Google Hotel Ads, Trivago, and TripAdvisor, OTA listing optimisation maximising visibility, rate parity monitoring, commission cost analysis, and incremental revenue measurement ensuring healthy channel mix.
Direct Booking Incentive Campaigns
Encourage guests to book direct rather than through OTAs through loyalty programmes, member-only rates, package exclusives, flexible cancellation policies, and value-added amenities not available on OTA channels.
Ready to dominate?
Get a FREE audit now!
Click now to request your FREE audit and our team of Digital Warriors will analyse your website, identify opportunities, and deliver you a no-obligation plan of attack!
You ask, we answer
Every day without effective digital marketing is a day of missed bookings, lost revenue, and competitive ground ceded to rivals investing in their online presence. Every potential guest searching for accommodations, restaurants, or experiences in your area who doesn’t find you, doesn’t understand your value, or books with competitors represents profit lost forever.
The hospitality and tourism industry has fundamentally transformed. Digital discovery, online reviews, mobile booking, and social media influence aren’t future trends—they’re current reality determining success or struggle.
Marketing budgets vary based on property type, size, location, and objectives. As a general guideline, successful hospitality businesses invest 4-8% of revenue in marketing, with new properties or those building direct bookings often investing 8-12%. For a 20-room boutique hotel, this might mean £3,000-£6,000 monthly. We’ll provide customised recommendations based on your specific situation.
Timeline varies by channel. PPC generates immediate traffic and bookings once launched, though optimisation improves results over 2-3 months. SEO requires 4-6 months for meaningful organic growth but provides long-term sustainable traffic. Social media builds progressively, with momentum after 3-6 months of consistent content. Most clients see positive ROI within 60-90 days across the marketing mix.
Absolutely—this is one of our core focuses. We implement direct booking campaigns, booking engine optimisation, rate parity strategies, loyalty programmes, and targeted remarketing to visitors who found you on OTAs. Most clients reduce OTA dependency 10-20% within the first year whilst maintaining or growing total bookings.
Yes. We integrate with all major booking engines (SiteMinder, WebRezPro, Little Hotelier, etc.), property management systems, channel managers, and reservation platforms. Proper integration ensures accurate tracking and attribution.
Seasonal strategy is fundamental to hospitality marketing. We develop seasonal budget allocation plans, create season-specific campaigns and messaging, adjust targeting for different demand periods, implement weather-responsive strategies, and plan promotional calendars aligned with your booking patterns.
Hospitality has unique characteristics: extremely seasonal demand, heavy review influence, complex booking journeys, OTA competition, visual storytelling requirements, perishable inventory, mobile-first booking behaviour, and weather dependency. Generic agencies applying standard approaches fail because they don’t understand these nuances.